Effective Date: 01/01/2025

At The Salbari Resort and Restaurant, we occasionally offer the sale and delivery of select products including local handicrafts, packaged food items, souvenirs, and merchandise. This policy outlines how we handle shipping and delivery to ensure a smooth and reliable experience for our customers.

• All orders are processed within 2–4 business days after receiving payment confirmation.
   
• Orders placed on weekends or public holidays will be processed on the next business day.
   

• We currently ship within India only.
   
• Delivery to remote or restricted areas may take longer or may not be serviceable. We will notify you in such cases.
   

• Standard delivery time is 5–10 business days, depending on your location.
   
• Delays may occur during peak seasons, festivals, or due to unforeseen circumstances such as weather or courier issues.
   

• Shipping charges will be calculated at checkout based on the weight and destination of the order.
   
• Free shipping may be offered on certain promotions or minimum order values.
   

• Once shipped, you will receive a tracking ID and courier details via email or WhatsApp.
   
• You can use the provided tracking number to monitor your shipment status.
   

• If your package is damaged during transit, please notify us within 24 hours of receiving it, with clear photos.
   
• In case of a lost shipment, we will coordinate with the courier and either issue a replacement or refund as per the situation.
   

If you have questions regarding your order or delivery:

The Salbari Resort and Restaurant
Belpahari, West Bengal
Phone: 9883356418
Email: salbariwebsite@gmail.com